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Volkswagen of America, Inc. (VWGoA), by means of a strategic partnership with Google Cloud, has introduced the deployment of generative AI throughout the new myVW cell app.
myVW apps with AI-powered Digital Assistant
Volkswagen is leveraging Google Cloud’s industry-leading AI, machine studying capabilities, and experience from Google Cloud Consulting to energy Volkswagen’s myVW Digital Assistant. It additionally to supply automobile homeowners with intuitive entry to vital automobile info and providers.
The brand new generative AI-powered Digital Assistant throughout the myVW app is accessible for all My24 Atlas and Atlas Cross Sport automobile homeowners. Drivers can entry info and solutions particular to their automobiles.
The myVW Digital Assistant combines Volkswagen’s linked automobile knowledge with Gemini fashions on Google Cloud’s Vertex AI platform to ship low-latency, correct info to customers.
Atlas and Atlas Cross Sport homeowners can use the brand new Digital Assistant by means of the myVW app to discover their homeowners’ manuals and ask questions equivalent to, “How do I alter a flat tyre?” or “What does this digital cockpit indicator mild imply?” As well as, myVW app customers can use Gemini’s multi-modal capabilities to see useful info and context on indicator lights just by pointing their smartphone cameras at their dashboards.
Abdallah Shanti, Chief Info Officer for Volkswagen Group of America, mentioned, “We’re pushed to introduce new applied sciences and options that improve the possession expertise for all of our Volkswagen clients and create love for our automobiles.”
He added, “AI is rising as a utility software for Volkswagen homeowners to raised perceive their automobiles and get solutions to questions quicker and simpler. Because of our sturdy collaboration with Google Cloud, we’re in a position to deliver worthwhile know-how into our automobiles that assist us efficiently hook up with the automobile and our clients.”
AI-powered Digital Assistant Enhanced Driver Expertise
With the mix of Google Cloud’s Vertex AI and BigQuery, Volkswagen is ready to floor and tune Gemini fashions on a number of knowledge sources, together with automobile proprietor’s manuals, steadily requested questions from clients, assist centre articles, official Volkswagen YouTube movies, and step-by-step guides.
Moreover, Volkswagen leveraged Google Cloud Consulting’s experience all through the app improvement course of, from design to deployment. This complete help ensures that the app meets Volkswagen’s particular authorized necessities and excessive requirements and delivers an progressive and user-centric expertise.
Thomas Kurian, CEO of Google Cloud, emphasised the importance of this improvement, stating that Volkswagen is setting a brand new benchmark for driver experiences by leveraging superior generative AI. The multi-modal capabilities of Google’s Gemini fashions allow the digital assistant to supply extremely personalised help to Volkswagen homeowners.
Rachael Zaluzec, Senior Vice President of Buyer Expertise & Model Advertising at Volkswagen Group of America, highlighted the myVW cell app’s position in enhancing customer support. The app affords Volkswagen homeowners handy and worthwhile help by consolidating numerous info factors right into a single platform.
Beginning in 2025, most MY20 and newer Volkswagen automobile homeowners can use the brand new Volkswagen Digital Assistant within the myWV app. The app is accessible in each the Apple Retailer and the Google Play Retailer.
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