The ZoomInfo product workforce is happy to announce our newest replace to our dialog intelligence platform, Refrain. Watch the next video for a fast abstract of the most recent options and skim on for a extra in-depth view.
All through 2021, we devoted a substantial amount of time to transition our transcription engine to the following technology of AI (an end-to-end transformer mannequin known as wav2vec) to enhance our transcription capabilities.
Only a few years in the past, the dialog transcription course of may take as much as an hour to finish. In 2020, we lowered the time to transcribe down to 3 minutes — an enormous improve. However we’ve been in a position to additional enhance our companies. Now you possibly can transcribe any size name in a matter of seconds.
That’s not all we’re in a position to do with the wav2vec know-how. Our transcriptions are extra correct than ever earlier than. This AI permits us to make use of algorithms to establish contributors, firms talked about, and subjects mentioned. Moreover, we will ship you a name report with all of this beneficial info virtually instantly.
We’re thrilled to announce this replace. As a market chief in conversational intelligence we all know how essential correct transcripts are to create nice buyer experiences. One other benefit of transitioning to wav2vec is that we’re set as much as innovate and enhance our product at a a lot sooner charge. This makes us much more ready to achieve our 2022 purpose of 10 million transcribed hours of calls.
Learn extra about ZoomInfo merchandise: What’s New at ZoomInfo: Shopping for Committees, E-mail Templates, Candidate Filters
