Since we set out on this journey over eight years in the past, the cellular ecosystem has developed dramatically. By means of all that change, there’s been just one constant fact: the platforms proceed to make it harder for companies and customers to attach. The partitions of the gardens, particularly in cellular, proceed to develop larger and thicker.
Department’s mission to interrupt down the walled gardens and assist manufacturers develop on cellular is extra vital than ever. We’ve made super progress with over 400B hyperlinks created, that assist billions of customers to simply get to the content material they need within the apps they love, on daily basis. Regardless of how impactful Department has been, we proceed to look ahead, and we see a lot alternative to assist construct higher buyer connections.
As we think about the longer term, the primary place we glance is to you, our prospects and companions. Over the course of the final 12 months, we’ve requested you to fill out over 4 completely different surveys to higher perceive how we are able to higher assist you. The message was clear: higher buyer consulting and extra devoted technical assist.
With this in thoughts, we’re going to be revamping Department’s buyer relationship group, with an eye fixed in direction of extra devoted technical assist and consulting. We’re introducing the idea of the “technical account supervisor” to Department and they’re going to be capable of information you thru the tumultuous modifications taking place within the cellular ecosystem at present.
Moreover, we’re investing closely in our technical providers choices. We’ve discovered that generally you may want way more concerned assist, with an professional who can deeply embed along with your staff to make sure profitable mission execution. You’ll be listening to way more concerning the alternatives for this stage of service over the following 12 months.
Lastly, outdoors of the human contact, we perceive the significance of self-service and scalable software program. We’ve grown our software program improvement group dramatically with an eye fixed in direction of staying forward of the fixed change within the ecosystem and arming you with the proper instruments to adapt to the change. We’re additionally tripling our funding in our groups devoted to buyer training and documentation.
We’re assured that that is the proper mannequin to make sure you keep updated, each with information and know-how.
That mentioned, a part of this transformation is a restructuring that forces us to half methods with a few of the unbelievable staff members who helped convey Department to the place we’re at present. These are loyal, caring, and hardworking people that we have been unable to search out locations for within the new construction. We thank them for his or her contribution and are doing every little thing we are able to to assist them with a easy transition to their subsequent position.
I’m extra excited than ever concerning the issues we’ll do collectively in 2023. Ecosystem change brings alternative, and Department is nicely capitalized and now higher structured that will help you seize it. Let’s tear down these partitions.
