The typical buyer learns about your online business from varied sources, together with print and digital advertisements, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you may give your prospects the comfort of chatting with your online business on their most popular instantaneous messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.
This helps your advertising and marketing group plan their technique and attain their goal audiences, your gross sales group get extra leads, work together and shut offers quicker, and your help group immediately resolve buyer issues.
One of the best half? You not solely get to have interaction your prospects and prospects on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to dwell chat brokers or departments primarily based on the subject, enterprise perform, location, or channel. Buyer communication in your engagement channels can also be augmented by integrations along with your cost and order administration software program, CRM, assist desk instrument, and even inner databases.
Now let’s take a look at all our buyer engagement channels intimately.
Have interaction your Fb followers with the Fb Messenger channel
Reap the benefits of the biggest networking software program—over 2 billion each day energetic customers—to broaden your market attain whereas being a dependable supply for individuals to contact.
With our Fb Messenger integration, your Fb followers can immediately chat with your online business and you may immediately reply to them from a single dashboard on SalesIQ.
Make your Instagram profile a income machine
Since Instagram is now the hub of most residence bakers, boutiques, and different small companies, prospects on the lookout for their choices sometimes begin their search there alongside Google. Establishing your presence on Instagram may give you that much-needed increase and decide the destiny of your online business.
On the similar time, you have to be energetic on the platform and maintain a tab on inquiries and orders from prospects and prospects. You may lose these prospects to a competitor if you happen to take greater than a day to reply.
We now have a easy but efficient resolution for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.
Let privacy-conscious prospects attain out to you on Telegram
With all the information privateness issues round social media/IM apps, many have stopped having crucial communication on these platforms. However that doesn’t imply these prospects ought to all the time have to return to your web site for a easy clarification.
Let your prospects contact you from their trusted instantaneous messenger app with the SalesIQ-Telegram integration.
Enhance your approachability with WhatsApp
With over 2 billion customers, WhatsApp is probably the most used instantaneous messaging channel. Meaning having a WhatsApp account for your online business/model will make you way more approachable within the minds of your prospects. However that might additionally imply an enormous inflow of messages from them.
Route all incoming messages to the appropriate brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.
Cowl the fundamentals with web site dwell chat
Your web site is the primary impression an individual will get about your on-line presence. Nevertheless, even a superbly crafted web site gained’t convert your on-line viewers into prospects if it doesn’t have a manner for them to attach with you!
SalesIQ’s highly effective dwell chat is what you could bridge this hole. You possibly can customise the dwell chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to offer your prospects a gateway to succeed in you.
Cater to your cell app customers with our cell SDK
Within the digital period, the place all the things is optimizable in your cell, shouldn’t buyer engagement even be? Simply lengthen all the advantages of SalesIQ to your cell app and join along with your prospects and prospects utilizing Mobilisten, our dwell chat cell SDK accessible for Android, iOS, React Native, Cordova, and Flutter.
We’re not accomplished! Whereas we give you extra buyer engagement channels, strive these out and tell us your suggestions within the feedback under.
