By Kathleen Herrmann August 18, 2022
Have you ever ever began a brand new position and didn’t know the place to start out? At AWeber, we set you up for achievement from day one with our distinctive tackle new workforce member onboarding.
Ever begin a brand new job, get handed a laptop computer, after which get despatched in your means? You’re uncertain of the place to start out, who to fulfill with, sitting round looking for one thing to do to fill your time. That doesn’t fairly scream “exceptional begin to a brand new position,” in case you ask me.
At AWeber, we view onboarding just a little in a different way than most. All new AWeber workforce members (no matter their position) spend their first six days, sure six entire days, NOT doing their job. I do know which may sound just a little extreme — what might we probably be protecting for six days!? — however how are you going to probably be requested to do your job earlier than you absolutely perceive how your organization works?
So at AWeber, you spend your first six days attending to know our workforce, prospects, and product.
Meet the AWeber Workforce
Attending to know your workforce members shouldn’t occur accidentally. So we put aside devoted time so that you can develop significant relationships throughout your first week.
Each new workforce member is about up with a buddy, who’s their “go-to” particular person throughout their first week at AWeber. If the workforce member has a query about the place to seek out our product roadmap, and even which enjoyable “off-topic” slack channels to affix — their buddy is there to assist.
Buddies do the whole lot from greeting new workforce members earlier than their first day to assembly with them every day throughout onboarding to reply questions and get to know one another. Buddies additionally lead their “Meet the Workforce” classes and host a celebration on the finish of their onboarding.
Talking of “Meet the Workforce” classes… our new workforce members truly do meet all the AWeber workforce throughout their first week. And keep in mind what we stated earlier about significant relationships within the first week? Every session is made up of a random mixture of workforce members that share the next details about themselves:
- Identify
- Pronouns
- Location
- Workforce and Place
- Years at AWeber
- Enjoyable Reality
These classes are a ton of enjoyable and actually showcase the colourful, numerous personalities that make up our workforce! From a UX Designer who teaches Zumba to an Engineer who builds devices from scratch to a CS Workforce Lead with a background in yard wrestling — we positively stay our core worth of “Don’t take ourselves too severely. Have enjoyable!” to the fullest.
Along with assembly every AWeber workforce member, new workforce members additionally meet with every division to study that division’s objectives and tasks, how they collaborate with different departments throughout the corporate, and their affect on our firm objectives.
Meet the AWeber Clients
At AWeber, our prospects are on the forefront of the whole lot we do. And how are you going to probably develop or design merchandise for, market merchandise to, or reply questions for our prospects with out a sturdy understanding of WHO we serve. We deal with this problem throughout onboarding in two methods.
First, all new workforce members undergo a “Know Your Clients” session the place they study in regards to the creators and small enterprise house owners we serve. In that session we do a deep dive into precise prospects, how they use the product, and the way we regularly associate with them to assist develop their companies.
All new workforce members additionally take part in just a few buyer options shadow classes. In these classes, new workforce members associate with a buyer options workforce member and watch as they work by means of actual help tickets, in actual time. These classes assist new workforce members perceive how the AWeber product works, but it surely additionally offers them a greater understanding of how our prospects suppose and what motivates them.
Be taught the AWeber product
The whole lot we do at AWeber comes from an understanding of the creators and entrepreneurs we serve. So what higher means to try this than to truly turn into certainly one of them — and we do that through the use of our product
Throughout onboarding, all new workforce members create their very own faux small companies (or use their facet hustle if they’ve one) to get arms on with our product similar to an actual buyer would.
New workforce members arrange their AWeber accounts, create a touchdown web page, ship their first e-mail, and even create a pattern product. Via this course of they perceive the frequent struggles our prospects face, similar to what to write down of their emails or methods to develop their subscriber checklist. As every workforce member strikes into their new job, understanding our prospects’ struggles helps them to provide you with inventive options to fulfill their wants.
Grow to be a part of the AWeber workforce
Armed with all of this AWeber information, new workforce members can bounce into their position with an important high-level understanding of who we’re, who our prospects are, and the way their position impacts the corporate at giant.
We are able to’t wait so that you can turn into our subsequent AWeber workforce member, so you possibly can expertise our onboarding course of first hand. Come see what the entire hype is about — be part of the AWeber workforce immediately!
