Robert Collins, Director of Buyer Success for Strategic Accounts, has been with Department for 3 and a half years. He’s an lively a part of Department: from influencing our product innovation, to constructing our tradition, to working a dynamic staff, Robert has touched quite a lot of the Department enterprise. When he isn’t at work, he spends time with family and friends within the Bay Space and celebrates his child daughter’s main milestones (most just lately, studying to stroll)! Learn on to listen to how Robert found Department and the way he leads from the entrance to optimize his staff.
What does a standard day at Department seem like for you?
Because the Director of buyer success for our strategic accounts, I help a few of our largest clients from an annual contract worth (ACV) perspective. This implies my staff and I are engaged on a number of the most subtle cross-channel campaigns with the largest manufacturers on the planet. We focus our power on figuring out methods for us to supply worth for these clients. We do that by figuring out how they will leverage the Department platform to maximise their use circumstances and finally drive development and meet or exceed the KPIs that they provide us. That relationship can also be useful to supply suggestions internally as nicely; we encourage product updates so Department improves and evolves our product over time to proceed to fulfill our clients’ wants.
What’s the very best piece of recommendation you’ve acquired in your profession?
All of us have objectives that we attempt to accomplish in our jobs, however once you’re main and creating a staff, the persons are an important element.
Sure – you may handle the job perform, sure – you may handle the job duties, however finally you’re managing individuals. And persons are the inspiration of the function.
Every thing from hiring, to critiques, to skilled growth planning, to day-in and day-out help of your individuals is extremely vital. All of your direct experiences are completely different, which typically means they require completely different ranges of help and motivation as nicely. I strongly consider in main by instance and main from the entrance so my staff can see that I’m in it with them day-to-day.
As a lot as I’ve discovered the significance of delegating, I’ve additionally discovered the significance of constructing a staff that is aware of the best way to lean on one another. While you’re on a staff that helps each other, managing the job perform and duties and hitting your metrics turns into quite a bit simpler.
What do you worth most about your coworkers?
Individuals who just like the problem and lean into the chance to work by way of obstacles. As a lot as Department has grown, we’re nonetheless increasing and at instances perform like we’re within the small startup part regardless that we’re eight years outdated. So we require people who find themselves adaptable and have diligence to work on our staff. The individuals who we rent are excited by that surroundings and flourish in it.
You’ve had an thrilling yr, inform us what’s new in your life!
Within the final yr my spouse and I had a current addition to our household! We’ve got a child lady, she simply turned one. She is the enjoyment of our world, quite a lot of enjoyable to say the least. My whole life is concentrated on her.
I’m from the Bay Space, and I’m fortunate to have quite a lot of family and friends close by. My village is massive, which is a blessing, and spending time with them is vital. It’s been so thrilling to introduce my daughter to them, we acquired extremely fortunate along with her. And she or he simply began strolling so issues are getting much more thrilling right here.
What motivates you?
My daughter. Offering an instance of a superb work ethic, having integrity, and taking delight in my work. I’m motivated to supply for her future and do work that makes me proud and units a superb instance for her. I need to do all I can in order that she has each alternative to realize the issues she needs to in life. If my arduous work can set her up for that, then I’ll proceed to do it.
What do you like about your job?
The staff. Department had a fantastic repute after I joined. It was vital for me to leverage that and say, “Is that this a spot I can develop?” And I’m glad I joined as a result of my time right here — the final two years specifically — have been nice. I’ve seen my staff develop and I’m extremely pleased with the oldsters who’re part of it: they’ve all hit the bottom working and have added quite a lot of worth. It’s been actually nice to see individuals flourish and lean into an organization with a development mindset.
How has Department grown throughout your tenure right here?
I’ve been right here for about three-and-a-half years, and Department has practically tripled in dimension since I began. We’ve developed from a scrappy mid-sized startup to a mid-market enterprise. It’s been so thrilling to see individuals develop into management roles right here, and, in fact, the evolution of the product itself is thrilling as nicely. It’s been cool to see our positioning and messaging develop round our MLP market management place, search engine optimisation attribution, QR codes, and different use circumstances to fulfill market demand and help our clients.
What made you select to work at Department and what makes Department completely different from different locations you labored at?
I used to be truly working within the martech ecosystem area earlier than becoming a member of Department. I labored for a corporation that centered on advertising automation, and we occurred to have a ton of mutual clients with Department – they have been all utilizing Department hyperlinks throughout the platform. My consciousness of Department, and the repute it has, actually began with clients. All day lengthy I used to be working with clients who have been referencing Department knowledge, or quoting what their Department CSM had mentioned. All of my clients appeared enthusiastic about their Department expertise, and I spotted foundationally how vital that was. I used to be excited after I realized that Department was able to construct out a strategic staff — it was precisely what I used to be in search of. It was a fantastic ecosystem and function match and was a superb alternative to develop in my profession.
Any parting phrases?
There’s one other piece of recommendation I acquired throughout an fascinating interval of my life. It’s a easy quote, “Don’t let anyone steal your sunshine.”
There are going to be so many issues getting thrown at us in life. If in case you have data of self and are capable of settle for who you might be and the way you’re evolving, you don’t have to let individuals affect your power in a nasty method. Issues are cyclical in nature, there’s all the time sunshine across the nook.
