Biscuiteers has paired with Scurri to dispatch a luxurious supply service one year a yr, enabling customisation by means of next-generation supply software program.
Biscuiteers, the luxurious hand-iced gifting firm, will deal with every part – from supply to buyer notification. The partnership with Scurri will assist expedite this course of by enabling a customisable supply administration platform.
In 2007, Harriet Hastings and Stevie Congdon laid the primary stone of the hand-iced edible items franchise. Their solely mission was to supply a luxurious gifting answer that regarded nearly as good because it tasted. Over time, they ended up creating fantastically iced biscuits in fabulous packaging.
Nonetheless, with time, the corporate grew and dispatched its experience in bespoke wedding ceremony muffins, handcrafted macaroons, and mouth-watering candies. The scrumptious creations are available a luxurious souvenir tin for patrons to maintain the container after having fun with Biscuiteers merchandise.
This British firm manufactures three million biscuits yearly inside its headquarters in Wimbledon and London. Furthermore, the retail model additionally has wholesale companions like Waitrose, Selfridges, Harrods, and Harvey Nichols. Moreover that, their company gifting initiative additionally brings important advantages, making up one-third of their orders.
Biscuiteers x Scurri
It’s estimated that Biscuiteers sends roughly 250,000 parcels a yr by means of its Direct-to-Client (DTC) enterprise. Via its collaboration with Scurri, it might be capable to deal with an much more in depth service community. Scurri will assist the model automate sure parts, similar to service allocation, label era, and service notification. With this, Biscuiteers can meet excessive calls for and fulfill each buyer with a seamless supply service.
The 2023 collaboration between Biscuiteers and Scurri Monitor Plus permits for a extra environment friendly service administration, enabling Biscuiteers to combine seamless worldwide service providers. With Scurri, the British firm can take pleasure in enhanced effectivity, a greater buyer expertise, a complicated reporting suite, a decreased supply price, and a median label response of as little as 150ms.
Lauren Juster, the Gross sales and Advertising Director at Biscuiteers, stated, “The worth of working with Scurri is that they take one thing that could possibly be extremely difficult for a model, and so they simplify it. Supply isn’t essentially the most glamorous a part of the e-commerce journey, however it’s a utterly important a part of the journey. In case your parcel doesn’t exit to the suitable particular person, on the suitable service, on the suitable day, you’ve blown the entire order so it’s truly a extremely core a part of buyer expertise that they take it out of your fingers and take care of it for you.”
Rory O’Connor, the CEO and Founding father of Scurri, appreciates Biscuiteers’ distinctive method to pair customer support with the model’s distinctive gifting expertise. Rory stated, “We’re delighted to associate with Biscuiteers to assist it take management of its supply and post-purchase expertise to make sure every buyer interplay is seamless and joyful – boosting loyalty and delivering all-important income progress.”
