Google My Enterprise has added a brand new characteristic to automate responses to buyer messages via Google Search and Google Maps. It’s a steadily requested query part the place you enter the FAQs, and Google can reply with solutions when the shopper’s query match.
You recommend questions folks can ask your small business once they begin a chat. Then arrange automated responses to these questions and Google handles the remaining.
This was noticed by Stefan Somborac on Twitter:
To set it up, go to Google Search and seek for “my enterprise” or your small business identify. Then click on on the “Clients” button and click on on “Messages.” In that part then click on on the three vertical dots after which click on on “Message settings” after which “Handle steadily requested questions.” Sure, it’s a ton of clicks to get there.
Google will then take you to the steadily requested questions part that claims “Recommend questions folks can ask your small business once they begin a chat. Then arrange automated responses to these questions.” There you may click on on “Add a query.”
Here’s a screenshot of the shape so as to add questions:
Here’s what it appears to be like like with questions:
Stefan defined that you may create as much as 10 FAQs, every query’s most size is 40 characters, and the answer is most is 500 characters. Plus, for you SEOs on the market, you may embrace hyperlinks in your solutions.
I assume in case you have chat enabled, automated responses can result in sooner response occasions. Since many companies shouldn’t have the time or sources to have somebody able to reply questions, this answer helps.
Fairly cool!
Discussion board dialogue at Twitter.
