Efficient communication is important to constructing sturdy buyer relationships and driving gross sales. With clients more and more turning to numerous messaging platforms and social media channels to attach with companies, it may be difficult to handle a number of channels effectively. Nonetheless, JivoChat, a strong buyer communication platform, solves this downside by centralizing all of your contact channels in a single handy location.
Centralize All Your Contact Channels
Think about having all of your buyer messages in a single all-inclusive app. With JivoChat, that’s precisely what you get. Whether or not your clients desire to succeed in out through reside chat, messenger, or social media, JivoChat combines all these messages right into a single platform.
This consolidated method empowers your group to supply fast and useful responses, boosting effectivity and enhancing the shopper expertise. Say goodbye to scattered communication threads and missed alternatives. They embody:
- Dwell Chat: Have interaction with clients in real-time by way of a reside chat characteristic in your web site. Present immediate assist and handle inquiries promptly. Built-in with web sites, messengers, and social media platforms, these clever bots can deal with regularly requested questions, leaving your reside operators free to concentrate on extra advanced buyer wants. By automating routine inquiries, JivoChat’s chatbots considerably cut back response occasions and enhance buyer satisfaction.
- Social Media: Join with clients by way of well-liked social media platforms reminiscent of Fb and Instagram. Reply to messages, feedback, and inquiries immediately from the JivoChat platform.
- Messengers: Make the most of messaging apps like WhatsApp, Viber, Telegram, and extra to speak with clients on their most well-liked platforms. Consolidate all messenger conversations inside JivoChat for simple administration.
- Telephone Calls: Seamlessly combine telephone calls into your buyer communication technique. Obtain and make calls immediately from the JivoChat platform, guaranteeing a centralized expertise to your group and clients.
- API: JivoCat additionally affords user-friendly functions and seamless API integrations, making bringing in different mediums and channels you’ve developed internally straightforward.
JivoChat offers you full management over communication between your workers and clients. Considerations about misplaced telephones or ex-employees accessing delicate knowledge grow to be a factor of the previous. By storing private knowledge securely inside JivoChat, you may guarantee what you are promoting’s privateness and shield your clients’ info. Say goodbye to sharing passwords and hey to enhanced safety.
Jivo CRM
The platform even comes with a small-business CRM that’s totally built-in. Jivo CRM is a sturdy shopper administration system designed to streamline your gross sales course of and increase income. With a handy interface and simple setup, you may handle your gross sales successfully in 10 minutes.
Jivo CRM additionally gives insightful studies and analytics, serving to you establish weak spots in your gross sales pipeline and optimize your workflow for max profitability. With integrations obtainable for varied enterprise instruments and a cell app for on-the-go entry, JivoChat CRM empowers you to ship distinctive buyer assist and improve your gross sales effortlessly.
With JivoChat and its built-in CRM, you may entry beneficial statistics and analytics for every gross sales funnel stage. Monitor the efficiency of your reside operators, evaluate response occasions and dealing hours, and analyze lead sources to establish the best channels. You’ll be able to keep communication high quality by reviewing saved dialogues and constantly enhancing customer support.
By bringing these numerous messaging channels collectively and the flexibility to trace them, JivoChat empowers companies to supply distinctive customer support and assist by way of varied mediums.
Since Jivo chatbot integration, the variety of leads has elevated by 70%, and lead-to-deal conversion fee has elevated by 15%. Now we do not miss a single message from clients even throughout
off-hoursHead of Buyer Service, Renaissance Life
Be part of the ranks of over 200,000 companies worldwide that belief JivoChat for his or her buyer communication wants. Go to their web site, discover their weblog, or contact their devoted assist group to find how JivoChat can revolutionize your buyer communication. Belief the platform ranked third worldwide by the variety of customers and powers over 14 million month-to-month chats.
