The typical buyer learns about your corporation from numerous sources, together with print and digital adverts, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you may give your prospects the comfort of chatting with your corporation on their most well-liked instantaneous messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.
This helps your advertising and marketing workforce plan their technique and attain their goal audiences, your gross sales workforce get extra leads, work together and shut offers quicker, and your help workforce immediately resolve buyer considerations.
One of the best half? You not solely get to have interaction your prospects and prospects on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to reside chat brokers or departments based mostly on the subject, enterprise operate, location, or channel. Buyer communication in your engagement channels can also be augmented by integrations along with your cost and order administration software program, CRM, assist desk software, and even inner databases.
Now let’s have a look at all our buyer engagement channels intimately.
Have interaction your Fb followers with the Fb Messenger channel
Make the most of the most important networking software program—over 2 billion day by day energetic customers—to broaden your market attain whereas being a dependable supply for individuals to contact.
With our Fb Messenger integration, your Fb followers can straight chat with your corporation and you’ll immediately reply to them from a single dashboard on SalesIQ.
Make your Instagram profile a income machine
Since Instagram is now the hub of most dwelling bakers, boutiques, and different small companies, prospects searching for their choices sometimes begin their search there alongside Google. Establishing your presence on Instagram may give you that much-needed enhance and decide the destiny of your corporation.Â
On the similar time, you have to be energetic on the platform and preserve a tab on inquiries and orders from prospects and prospects. You would lose these prospects to a competitor if you happen to take greater than a day to reply.
We have now a easy but efficient resolution for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.
Let privacy-conscious prospects attain out to you on Telegram
With all the info privateness considerations round social media/IM apps, many have stopped having important communication on these platforms. However that doesn’t imply these prospects ought to all the time have to return to your web site for a easy clarification.
 Let your prospects contact you from their trusted instantaneous messenger app with the SalesIQ-Telegram integration.
Enhance your approachability with WhatsApp
With over 2 billion customers, WhatsApp is probably the most used instantaneous messaging channel. Which means having a WhatsApp account for your corporation/model will make you far more approachable within the minds of your prospects. However that might additionally imply an enormous inflow of messages from them.Â
Route all incoming messages to the proper brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.
Cowl the fundamentals with web site reside chat
Your web site is the primary impression an individual will get about your on-line presence. Nevertheless, even a superbly crafted website gained’t convert your on-line viewers into prospects if it doesn’t have a manner for them to attach with you!
SalesIQ’s highly effective reside chat is what you should bridge this hole. You may customise the reside chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to provide your prospects a gateway to succeed in you.
Cater to your cellular app customers with our cellular SDK
Within the digital period, the place the whole lot is optimizable on your cellular, shouldn’t buyer engagement even be? Simply lengthen all the advantages of SalesIQ to your cellular app and join along with your prospects and prospects utilizing Mobilisten, our reside chat cellular SDK accessible for Android, iOS, React Native, Cordova, and Flutter.
We’re not completed! Whereas we provide you with extra buyer engagement channels, strive these out and tell us your suggestions within the feedback beneath.
