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Pay attention carefully and I am going to inform you a story
Of an epic and grotesque salesperson fail.
Heed my warning and you will not face doom.
When coping with leads, do not ever assume…
The place all of it started…
As soon as, I encountered an thrilling lead that was an important for HubSpot. It appeared just like the playing cards have been in my favor that day… however I by no means suspected how horribly issues may go.
I known as the corporate line and was greeted by a pleasant girl who knowledgeable me that my prospect — let’s name him Tim — wasn’t within the workplace. After I requested about one of the best time to achieve him, she kindly provided up a quantity I assumed was his direct line.
At this level, I used to be simply beginning out and forgot the Golden Rule in gross sales: “by no means assume.”Â
The place all of it went unsuitable…
I excitedly dialed the quantity and waited patiently to the ringing on the opposite finish. Sadly, I bought voicemail, and that voicemail uncovered the quantity was a private cell quantity. It threw me off, so I made a decision towards leaving a voicemail.
Throughout my lunch hour, Tim known as me again from his cell and did not depart a message both. It was official: we have been taking part in cellphone tag. This sport is lighthearted when between associates or members of the family, however it may be extraordinarily annoying when you don’t have any thought who the opposite particular person is or why they’re calling.
Nonetheless, Tim’s firm was an important match, so I opted to name him again on his private line…
The spook-tacular name.
So there I used to be, sitting straight in my chair, prepared for Tim and the possibility to finish this sport of cellphone tag.
He picked up after just one ring and I jumped proper into my rationalization of why I used to be calling. I recognized myself, advised him how I bought his quantity, and made an informal joke about taking part in cellphone tag.
Apparently, Tim didn’t suppose I used to be very humorous — the truth is, he instantly began yelling at me.
I spent about 4 minutes absorbing his rant concerning the absurdity of calling his private cell and the way I used to be “taking part in video games” with him. He didn’t perceive that the quantity was given to me by his workplace administrator — and even what “cellphone tag” was.
Ultimately, I discovered the nerves to politely hold up and spent the subsequent 10 minutes shaking and replaying the decision in my head.Â
Lesson Discovered.
I actually discovered a helpful lesson from this gross sales horror story: By no means assume and all the time depart a voicemail — that approach, you may cowl your bases and keep away from the potential for flip outs like this one.
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